POSITION SUMMARY

A Dave’s Fresh Marketplace Service Clerk must be a friendly, energetic, and self-motivated individual. Service Clerks are primarily responsible for carriage retrieval, and are additionally required to perform a variety of light housekeeping and maintenance duties to ensure smooth store operations. Service Clerk duties are designed to effectively maintain the safety of all Dave’s Fresh Marketplace customers.

MINIMUM QUALIFICATIONS

· Must be 16 years of age or older

· Must be comfortable with customer facing interactions

ESSENTIAL DUTIES AND RESPONSIBILITIES

The essential functions include, but are not limited to the following:

· Ensuring that customers receive outstanding customer service by providing a friendly environment – includes greeting and acknowledging customers, smiling, making eye contact, and thanking customers upon fulfilling their requests

· Ensure that loose carriages are brought back quickly to the store to minimize loss and then carriages from the parking lot corrals are brought back to the store’s entrance promptly

· Keep carriages clean of debris

· Keep hand baskets stocked at the front entrance

· Greeting customers in a friendly, courteous manner

· Providing customer assistance as requested

· Promptly respond to all calls, such as clean-up calls and requests for customer assistance

· Respond appropriately to spills, utilizing safety precautions for cleaning spills

· Clean and maintain the condition of the store’s floor, foyers, restrooms, parking lot, and walkways in an appropriate manner, utilizing authorized cleaning methods, products, and equipment

· Performing sweeping duties of the store’s sales floor at the required times each day and signing the cleaning log after completion of sweeping duties

· Adhere to cleaning schedule for all functions including, but not limited to: cleaning the bathrooms, refilling paper towels and soap dispensers, maintaining clear trash areas, and keeping wet floor signs clean and off the floor unless in use for a spill

· Report potentially unsafe conditions

· Adhering to all Dave’s Fresh Marketplace policies, procedures, and practices including signing, pricing, and loss prevention

· Performing other duties as assigned

· Adherence to department-specific dress code policy

· Completes all cleaning tasks as required

· Completes all logs as required

· Follows all safety practices and procedures

KNOWLEDGE, SKILLS, AND ABILITIES

· Proper handling of equipment such as shopping carts, cart straps, and if over the age of 18, boxcutters, compactors, and garbage disposals

· Ability to read and comprehend instructions

· Ability to provide/receive constructive feedback

· Ability to multi-task, prioritize, and stay organized

· Reliable and dependable; able to work a flexible schedule – including weekends

· Must be available to work a minimum of 3 shifts per week

· Verbal skills – ability to effectively communicate with customers to maintain high standards of customer service

· Ability to self-motivate and stay on task without constant supervision

PHYSICAL DEMANDS AND WORK ENVIRONMENT

· Ability to lift up to 35 lbs. occasionally, 10-20 lbs. frequently

· Pushing and pulling constantly

· Standing and walking constantly

· Stooping occasionally

· Reaching frequently

· Handling frequently

· Talking occasionally

· Hearing constantly

· Good vision is constant

· Exposure to weather constantly

· Exposure to extreme cold occasionally

· Exposure to extreme heat occasionally

· May be exposed to various food allergens